CellChain Website Privacy Policy
Thank you for your trust in Novartis Pharmaceuticals Corporation (“Novartis
Pharmaceuticals” “we”, “our”, or “us”). We are a United States-based
affiliate of the Novartis Global Group and a world leader in healthcare.
This Privacy Policy describes how we use and disclose the information we
collect from you about you through our CellChain website when you use the
website to order CTL019 for your patients (“On Line Ordering“) and the
choices you have about how we use that information.
This Privacy Policy does not apply to Protected
Health Information protected by the Health Insurance Portability and
Accountability Act (“HIPAA”) that you disclose to us about your patients
By using this website, you consent to the collection and use of information
as set forth in this Privacy Policy.
1. What Information Do We Collect?
When you use the On Line Ordering, we collect the Personal Information that
you provide to us about you and certainnon-Personal Information about your
use of the website. In this Privacy Policy, “Personal Information” means
information that can be used to identify you, such as your name, email
address and phone number. The types of Personal Information we collect will
bebased on the specific website function that you use. For instance:
- When you create an online account, we will collect your name, work email
address, work address, and phone number.
- If you sign up for CTL019 patient order notification emails, we will
collect the email address you provide to receive these alerts.
We also collect certain non-Personal Information about your use of the On
Line Ordering, such as pagesvisited, IP address from where you visit, and
when you login. For more information about how we collectthis information,
please see “Data Collection Technologies” below.
2. How Do We Use Your Personal Information?
Generally, the Personal Information that we collect is used to support the
processing and trackingof patient biomaterial that is created and supplied
in order for Novartis to manufacture thepatient-specific CTL019 dose. We may
also use the information we collect in the following ways:
- To operate the On Line Ordering platform and support our business
activities related to CTL019;
- To evaluate the effectiveness of the On Line Ordering;
- To conduct audits of the system and your use;
- To establish a log of data entries and verifications related to each
product order;
- To monitor and prevent of fraud, infringement, and other potential
misuse of the On Line Ordering; and
- For other internal business purposes.
We may combine, aggregate, or anonymize any of the Personal Information we
collect about you with information from any other online or offline sources.
If such information can be usedto identify you, we will treat such
information as Personal Information in accordance withthis Privacy Policy.
Unless prohibited by law, we may use information that does not personally
identify you for any purpose.
We will not use your Personal Information to send you promotional emails or
other marketing materials.
3. When and to Whom Do We Disclose Your Personal
Information?
The Personal Information we collect from you and about you may be
disclosed:
- To our subsidiaries and affiliates within the Novartis Global Group for
the purposes described in this Privacy Policy;
- To our service providers who act for or on our behalf for further
processing in accordance with the purposes described above. Please note that our service providers may be located in countries or territories which may not offer the same level of data
| protection as the country in which you reside. They have contracted with us to use your Personal Information for
| the agreed upon purpose, not to sell your Personal Information to third parties, and not to disclose it to third parties
| except as may be required by law, as permitted by us, or as stated in this Privacy Policy;
- To third parties, advisors, and other entities to the extent reasonably
necessary for development of or to proceed with the negotiation or
completion of a corporate or commercial transaction,including a
reorganization, merger, acquisition, joint venture, sale or other
disposition of allor a portion of our business, assets, or stock
(including in connection with any bankruptcy orsimilar proceedings).
- When we believe in good faith that disclosure is necessary to protect
legal rights or the security or integrity of the On Line Ordering;
protect your safety or the safety of others; investigate fraud, a breach
of contract, or a violation of law; or respond to a government request;
and
- As required by law, such as to law enforcement, to health authorities to
report possible adverse events, during government inspections or audits,
as ordered or directed by courts or other governmental agencies, or in
order to comply with a subpoena or other legal process;
4. Data Collection Technologies
We do not currently respond to web browser "do not track" signals or other
mechanisms that providea method to opt out of the collection of information
across websites or other online services.
5. Your Choices
When we process your Personal information, we take reasonable steps to ensure
that it is kept accurate and up-to-date for the purposes for which it was
collected. You have the right to request access to, modification or deletion
of your Personal Information. If you wish to contact us with such a request
or a question regarding our use of your Personal Information, please visit
our Contact Us page, write to us at Novartis Pharmaceuticals Corporation, 1
Health Plaza, East Hanover, New Jersey, 07936 attention Privacy Office, or
call us at 1-888-NOW-NOVA (1-888-669-6682). Requests to delete personal data
will be subject to any applicable legal and ethical reporting or document
filing or retention obligations imposed on us.
6. Information Retention and Security
We retain your Personal Information for the period necessary to fulfill our
business purposes, including those outlined in this Privacy Policy. We use
reasonable safeguards to protect your Personal Information, but we cannot
guarantee the absolute security of your information, especially information
transmitted over the Internet. We encourage you to take precautions to
protect your Personal Information.
7. Links to Third Party Websites
This Privacy Policy only applies to the On Line Ordering and not to websites
owned by third parties. We may provide links to third-party services,
including social networking sites, that we believe may be of interest to
you. These third party websites are not under our control and we are not
responsible for the privacy or security practices of other organizations. We
encourage you to review the privacy policies and terms of use of these third
party websites before disclosing your information.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time by posting a new Privacy
Policy on our website. Please consult our website regularly for any changes.
Your continued use of the On Line Ordering after such changes have been made
constitutes acceptance of those changes. The amended Privacy Policy
supersedes any previous versions.
9. How to Contact Us
If you have any questions about our Privacy Policy, please visit our Contact
Us page, write to us at Novartis Pharmaceuticals Corporation, 1 Health
Plaza, East Hanover, New Jersey, 07936 attention Privacy Office, or call us
at 1-888-NOW-NOVA (1-888-669-6682).
